Responsible Gambling

We are committed to safer gambling and to helping players keep control of their play. Our priority is player safety: we provide clear tools and guidance so that play remains a form of entertainment and does not cause harm. If you ever feel your gambling is becoming a problem, we encourage you to use the controls on your account and seek support without delay.

Player protection principles

We promote responsible behaviour by offering transparent account controls, clear information about risks, and prompt customer support. Our approach is to prevent harm through early intervention, reasonable limits and straightforward options for taking a break or stepping away.

Activity-control tools

Deposit limits — set a daily, weekly or monthly maximum to control how much you add to your account.
Loss limits — cap the amount you can lose over a chosen period to limit financial exposure.
Session time limits and reality checks — receive reminders or force short pauses after set play durations.
Account breaks and time-outs — temporary suspensions of play for cooling-off periods.
Self-exclusion — longer-term or permanent account closure where required.

Deposit limits

Players can set deposit limits to suit their budget. Limits are available for daily, weekly and monthly periods and can be adjusted in the account dashboard. Changes to raise a limit may be subject to a cooling-off period to prevent impulsive increases. We recommend choosing conservative limits and reviewing them regularly.

Loss limits

Loss limits let you restrict the total losses you can incur in a given timeframe. These limits provide an additional layer of protection distinct from deposit caps. Set a loss limit that reflects what you can afford to lose and change it only after careful consideration.

Time limits and account breaks

Time limits and reality checks help manage session length. You can set automatic reminders or enable short account breaks (time-outs) when you need to stop playing. Account breaks are reversible after the selected period; self-exclusion is used for longer-term removal.

Self-exclusion

If you need to stop gambling for an extended period, self-exclusion is available. This can be temporary or indefinite. On request, the account will be closed or restricted and promotional contact stopped. If you choose to end a long self-exclusion, there may be a waiting period before play can resume.

Signs of problematic behaviour

Difficulty stopping or thinking about gambling constantly
Increasing deposit amounts or frequency to chase losses
Neglecting work, family or other responsibilities
Borrowing money or hiding gambling activity

Tips for maintaining control

Set sensible deposit and loss limits before you start
Use reality checks and take regular breaks
Keep gambling within a pre-planned entertainment budget
Avoid chasing losses and do not gamble under the influence
Talk to someone you trust if gambling causes stress or worry

Professional help and support organisations

If you need specialist help, please contact recognised support organisations directly. In the UK these include GamCare, GambleAware and Gambling Therapy, which offer confidential advice and treatment options. You may also consider registering with national self-exclusion services such as GamStop where appropriate. If you require immediate help, contact your local health service or emergency services.

If you are playing with Kinghills or King Hills and need assistance using the tools above, visit your account dashboard or contact customer support for guidance on setting limits and self-exclusion.