Support is available to help with questions, account-related issues, technical concerns or general feedback. The team can assist with account verification, payment queries, troubleshooting and guidance on safer gambling. Contact options include live chat, email and telephone so you can choose the most convenient route. Response times vary by enquiry type; urgent issues raised via live chat receive priority handling and will be routed to an appropriate adviser.
| Department | Contact |
|---|---|
| Customer support | [email protected] — Live chat and email for urgent account issues; priority handling. |
| General enquiries | [email protected] — Email replies within 48 hours (Mon–Fri). |
| Affiliate enquiries | [email protected] — Dedicated affiliate team. |
| Phone | +44 20 7946 0382 — UK office line. |
| Working hours | 24/7 |
Email is the preferred contact method for detailed requests, account issues or cases requiring documents or explanations. Please include a clear subject line and full, up-to-date contact details so we can identify your account and respond without delay. Attach any relevant files and state preferred contact times to help speed up handling.
Support enquiries are handled promptly: most enquiries are answered within one business day. Simple requests — such as account queries or payment status — are usually resolved quickly, while more complex cases (for example, detailed verification, technical investigations or large withdrawal reviews) may take longer depending on their nature. If you need an update, contact live chat or [email protected].
Your feedback matters — please share any suggestions, ideas or issues to help improve the website. All submissions are reviewed carefully by the team and used to prioritise updates, fix problems and refine the user experience. Sending feedback takes moments but helps shape future improvements; feel free to outline specific pages, features or bugs you’d like addressed.
